Frequently Asked Questions (FAQs)
These FAQs aim to help you understand DeleteOnClick better, and quickly solve any difficulties that you might encounter.
Q: If I use this program to delete a file can I undelete it?
A: No. Once a file has been securely deleted it cannot be recovered using any method. The file will have been permanently and irretrievably deleted.
Q: What type of files can be securely deleted?
A: Any file can be securely deleted, except files that are being used by other programs.
Q: I'm getting the error "The file cannot be opened" whenever I try and securely delete a file.
A: The most probable reason for this error is that you don't have access rights to the file.
Q: I'm getting the error "The read-only attribute could not be removed" when trying to securely delete a file.
A: If a file has the read-only attribute enabled it cannot be securely deleted until the attribute is removed. An attempt was made to remove the read-only attribute but it failed. The most probable reason for this error is that you don't have access rights to the file.
Q: I'm getting the error "The file is being used by another program and so cannot be deleted" when trying to securely delete a file.
A: If a file is being used by another program, process, or Windows itself then it cannot be deleted. You need to close the program that is using the file.
Q: I'm getting the error "The folder may be the currently selected folder in Explorer" when trying to securely delete a folder.
A: You cannot delete the folder that is the currently selected folder in Explorer. All the files and sub-folders will have been deleted. You can delete the folder itself in Explorer by right-clicking on it and selecting Delete from the pop-up menu, or by pressing the Delete key. Note that files (and not folders) are securely deleted, so there is no problem deleting the empty folder manually using Explorer.
Q: Why is DeleteOnClick so slow when wiping free disk space?
A: The "Quickly Wipe Free Disk Space" option will wipe the free disk space three times faster than "Securely Wipe Free Disk Space", but it will still take time to process.
Q: Does DeleteOnClick work with 64-bit versions of Windows?
A: Yes.
Q: Can I use DeleteOnClick with Solid State Drives (SSD's)?
Securely erasing files on Solid State Drives (SSD's) is not possible due to the way SSD drives work internally. If you wish to securely wipe an entire SSD it is recommended that you go to your drive manufacturers web site to download a secure erase utility for your drive.
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