Independent Vetting

In addition to our many Awards and Testimonials, the following independent sites have vetted our software for Spyware, Adware and Viruses:

		Microsoft's software distribution solution the "Digital Locker" will work with its online shopping and download site, Windows Marketplace. Our software has been vetted and accepted for inclusion on the Digital Locker, the Windows Marketplace, and the Microsoft Office Marketplace.
	Verify Listing DownloadToPC confirms SyncBackSE is 100% clean.		Verify Listing Softpedia confirms that SyncBackSE is 100% clean.
	Verify Listing DownloadToPC confirms SyncBack Freeware is 100% clean.		Verify Listing Softpedia confirms that SyncBack Freeware is 100% free and clean.

Spurious Reporting and Listings

False Positives

A "false positive", also known as a "false alarm", occurs when anti-virus, spyware protection, anti-keylogging, or anti-hacking software detects a legitimate and trusted program, folder, or file as a problem, when in fact there is no threat.

Our software has in the past been incorrectly flagged. Please Contact Us if you observe any program that provides spurious reports that our software is a threat. We will then immediately contact the program developers so they can fix the error in their program as soon as possible. We also encourage you to do the same.

External Website Listings

2BrightSparks have no control over the way external websites describe and feature their software. There have been occasions when our software has been incorrectly named, or a download for freeware has been incorrectly linked to a trial. Please Contact Us detailing the URL where you observed this error.We also encourage you to contact the website in question.

Pirated Software

Be aware that using illegal methods to obtain a serial number may result in unwanted consequences.

Known False Positives and Spurious Site Listings

SyncBackPro users: Upgrade to Latest Version (the version is shown on the top left of the program window).

SyncBackSE users: Upgrade to Latest Version (the version is shown on the top left of the program window).

Program or Website	False Positive Report	Status
Corporate F-PROT 6.0.9.1 (8/18/2008)	W32/Injector.C.gen!Edorado	Reporting Error
Kaspersky Internet Security 2009	Classifies the download as a Trojan	Reporting Error
F-Secure AV	Monitor.Win32.SmarkKeyStroke in the file _shfoldr.dll is identified as Riskware.	Reporting Error
AVG Anti-virus software	FingerPrintCL.exe is being reported as a Trojan Horse Generic9.BAVX in my AVG Anti-virus software	Reporting Error

Awards and Industry Associations

2BrightSparks has been awarded over 30 Independent Awards including the prestigious PC World magazine World Class Award. Our software was also the only backup product recommended by name at the first Annual Information & Internet Security Conference, and 2BrightSparks Pte Ltd is a member of the following independent professional software associations that aim to ensure good industry practice:

Member of the The Association of Shareware Professionals The Association of Shareware Professionals deliver high quality software. Members share information and advice and subscribe to a code of ethics. OISV Charter Member The OISV is is the largest organization of independent software vendors, marketers, retailers and distributors in the World that combine their resources to create better and affordable software for users. Member of The Software Industry Professionals The Software Industry Professionals group aims to encourage excellence in the software industry. The Association of Independent Software Member The AISIP work in the independent software industry and strive to offer valuable, worthwhile software.